IMPLEMENTATION OF 5W2H TOOLS AND ISHIKAWA DIAGRAM FOR REDUCING LOSSES OF PRODUCTS WITH DEFECTS IN THE PRODUCTION OF RASCHEL BAGS

Abstract

This article presents the implementation of the 5W2H tools and Ishikawa diagram, in the quality management of the Raschel mesh bag production sector of a textile company, which is located in the city of Itápolis-SP. The aforementioned company has been in the market for 29 years, the company is always looking to implement new methods and tools that help the management of all its sectors, so that it can always compete and even get ahead of its competitors. Faced with the competitive market scenario we are experiencing, industries are increasingly seeking to apply methods and tools that can assist in management and thus increase their productivity, reduce their losses and achieve excellence in product quality. In this proposed work to implement the 5W2H and Ishikawa Diagram tools, it was necessary to implement other tools to complement the work and assist in decision making. One of the tools used for this was Pareto chart. After collecting all product losses due to defects in the production process, the Ishikawa Diagram and 5W2H were created. The objective of this work is to reduce 60% of losses due to manufacturing defects in Raschel mesh bags in the company. The development and implementation of 5W2H and Ishikawa Diagram was carried out by the quality analyst, together with members of the technical maintenance team and the company's production manager.