THE USE OF COMPETITIVE COMMERCIAL INTELLIGENCE IN FAVOR OF BUSINESS GROWTH AND STRATEGIC DECISION MAKING
DOI:
https://doi.org/10.31510/infa.v17i2.971Keywords:
Inteligência comercial, competitividade, Gestão, Processos, Business inteligence, Competitiviness, Management, ProcessesAbstract
The market is increasingly fierce, the result of new brands, products, services and technologies constantly launched or inaugurated. Being able to anticipate your challenges, identify opportunities and have offers that are more in line with consumer demand is not a differentiator, but a necessity for companies to survive and progress. Put in this way, this study seeks to evaluate the concept of Competitive Business Intelligence and what are its advantages in terms of integrating departments, sharing information, connecting to the public, or even offering a solid data base for making managerial decisions. To verify the pertinence of the concept, the study presents interviews with experienced managers of companies from different segments, in order to analyze how they use, in practice, Competitive Business Intelligence. What can be seen from this study is that the more companies use intelligent management concepts, the more they can benefit both in terms of market growth and in the alignment of products and services that are better designed to the demands of potential consumers.
Downloads
Metrics
References
ABPMP. BPM CBOK: guia para o gerenciamento de processos de negócio. ABPMP, 2013. Disponível em: < https://bit.ly/2M0B0ai >. Acesso em: 27 maio 2020.
BERGERON, Pierrete; HILLER, Christine A. Competitive intelligence. Annual review of information science and technology, v. 36, n. 1, p. 353-390, 2002. Disponível em: < https://bit.ly/2LrBwOo >. Acesso em: 13 maio 2020.
DORNELAS, José. Empreendedorismo: transformando ideias em negócios. 6 ed. São Paulo: Empreende/Atlas, 2016.
DRUCKER, Peter F. Inovação e espírito empreendedor: prática e princípios. São Paulo: Cengage Learning, 2015.
GONÇALVES, José E. L. As empresas são grandes coleções de processos. Revista de Administração de Empresas, v.40, n. 1, p. 6-19, jan/mar. 2000. Disponível em: < https://bit.ly/2SVxmCv >. Acesso em: 10 maio 2020.
KEEN, Peter G. The process edge. Cambridge: Harvard Business School Press, 1997.
O QUE é inteligência competitiva? Sebrae, s.d. Disponível em: < https://bit.ly/2xRlyK8 >. Acesso em: 11 maio 2020.
SEBRAE. Causa mortis: o sucesso e o fracasso nas empresas nos primeiros cinco anos de vida. Sebrae, jul. 2014. Disponível em: < https://bit.ly/2M2Xsj7 >. Acesso em: 27 maio 2020.
TRIVIÑOS, Augusto N. S. Introdução à pesquisa em ciências sociais: a pesquisa qualitativa em educação. São Paulo: Atlas, 2017.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 Revista Interface Tecnológica
This work is licensed under a Creative Commons Attribution 4.0 International License.
Os direitos autorais dos artigos publicados pertencem à revista Interface Tecnológica e seguem o padrão Creative Commons (CC BY 4.0), que permite o remixe, adaptação e criação de obras derivadas do original, mesmo para fins comerciais. As novas obras devem conter menção ao(s) autor(es) nos créditos.