A STUDY ON SIX SIGMA METHODOLOGY

Abstract

The current scenario is increasingly competitive and the most demanding customers, thinking about it began the search for total quality and high competitiveness at the lowest possible cost. Six Sigma, a methodology created in the 1980s, has this objective, it uses the statistical basis to achieve the established goals. It aims to achieve excellence in competitiveness with the continuous improvement of processes, being a managerial strategy to accelerate the improvement in processes, products and services. The expression Sigma measures the capacity of the process to work without fail. The reduction in the variation in the result delivered to customers at a rate of 3.4 imperfections per million or 99.99966% of perfection is the definition of Six Sigma. The method becomes unique and extremely effective due to its structure and focus on reducing the variability of the process. The study aims to present the concepts, definitions and tools of Six Sigma and understand its effectiveness. The methodology ensured the company studied savings of millions of dollars in addition to greater production, achieved customer satisfaction and increased performance of employees. The DMAIC tool enabled greater communication and team participation, becoming part of the company's culture, thus ensuring that employees had the same level of knowledge of the methodology and tool assisting in the communication and decision-making of the company together with its employees. Using as methodology of study bibliographic review and case study.