NON-VIOLENT COMMUNICATION

a positive alternative in resolving interpersonal conflicts

Abstract

The theoretical framework explored in this work focused on the foundations of Non-Violent Communication (NC) as a transformative approach to resolving interpersonal conflicts. Initially, the basic principles of NVC are presented, highlighting the importance of neutral observation, genuine feeling, underlying need and concrete request in conscious and compassionate communication. Therefore, the general objective of this study was to investigate how the use of NVC in conflict mediation can favor the improvement of interpersonal relationships as a new reality, developing a new leadership context. Methodologically, this is qualitative research, and the study was developed based on a literature review, providing a comprehensive view of the benefits and challenges of implementing NVC in different social and organizational contexts. Studies have reported that practicing empathy helps overcome misunderstandings, find creative solutions, and restore harmony in relationships. The importance of recognizing the humanity of both the sender and receiver of the message was highlighted, thus cultivating a culture of respect and compassion. In summary, this work provides valuable information for professionals, educators, researchers and anyone interested in promoting a more empathetic and compassionate communication culture. Finally, by recognizing and valuing the importance of NVC in conflict resolution, we hope to contribute to a more peaceful, inclusive and resilient society.