SIMULATION AND OPTIMIZATION OF THE SERVICE AND DELIVERY PROCESS IN PHARMACY

Authors

  • Wagner Cesar Maria Tavares Faculdade de Tecnologia de Bebedouro (Fatec) – Bebedouro – São Paulo – Brasil
  • Rhadler Herculani Faculdade de Tecnologia de Bebedouro (Fatec) – Bebedouro – São Paulo – Brasil

DOI:

https://doi.org/10.31510/infa.v17i1.762

Keywords:

Software ARENA, Processos

Abstract

A good customer service and quality services provided is essential for the development and success of any organization, thinking about it, the objective of this article is to suggest the optimization in the service and delivery of medicines in a pharmacy in the interior of São Paulo. For this, the support of a software called ARENA was obtained, which through it simulated the activities of attendance, sales, separation and delivery of medication orders in order to optimize the delivery processes. Thus, computer simulations were performed in ARENA, showing good results both in the use of employees and in customer service. Through the analyzes presented, it is concluded that the pharmacy has a good planning in the design of its delivery processes.

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Published

2020-08-04

Issue

Vol. 17 No. 1 (2020): Revista Interface Tecnológica

Section

Tecnologia em Informática

License

Copyright (c) 2020 Revista Interface Tecnológica

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Os direitos autorais dos artigos publicados pertencem à revista Interface Tecnológica e seguem o padrão Creative Commons (CC BY 4.0), que permite o remixe, adaptação e criação de obras derivadas do original, mesmo para fins comerciais. As novas obras devem conter menção ao(s) autor(es) nos créditos. 

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How to Cite

TAVARES, Wagner Cesar Maria; HERCULANI, Rhadler. SIMULATION AND OPTIMIZATION OF THE SERVICE AND DELIVERY PROCESS IN PHARMACY. Revista Interface Tecnológica, Taquaritinga, SP, v. 17, n. 1, p. 95–106, 2020. DOI: 10.31510/infa.v17i1.762. Disponível em: https://revista.fatectq.edu.br/interfacetecnologica/article/view/762. Acesso em: 5 dec. 2025.