Kalaki, Clever Rafael, and Ana Teresa Colenci Trevelin. “CUSTOMER SATISFACTION: A Concessionaire Case Study in São Carlos SP”. Revista Interface Tecnológica 17, no. 1 (August 4, 2020): 244–252. Accessed December 5, 2025. https://revista.fatectq.edu.br/interfacetecnologica/article/view/734.