COMPORTAMENTOS DE CIDADANIA ORGANIZACIONAL: análise do fenômeno em uma microempresa

Edivan Dos Santos Gomes Teixeira; Gabrieli Moreno Failli; Rafael Francisco Campos Pianno

doi:10.31510/infa.v22i1.2151

Authors

Edivan Dos Santos Gomes Teixeira Faculty of Technology of Catanduva (Fatec) – Catanduva – São Paulo – Brazil , Faculdade de Tecnologia de Catanduva (Fatec) – Catanduva – São Paulo – Brasil
Gabrieli Moreno Failli Faculty of Technology of Catanduva (Fatec) – Catanduva – São Paulo – Brazil , Faculdade de Tecnologia de Catanduva (Fatec) – Catanduva – São Paulo – Brasil
Rafael Francisco Campos Pianno Faculty of Technology of Catanduva (Fatec) – Catanduva – São Paulo – Brazil , Faculdade de Tecnologia de Catanduva (Fatec) – Catanduva – São Paulo – Brasil

DOI:

https://doi.org/10.31510/infa.v22i1.2151

Keywords:

behavior, citizenship, attitudes

Abstract

This work aims to identify the level of organizational citizenship among an organization's employees. After studies were carried out, the importance of members who adhere to good practices on the topic was confirmed. Factors that affected these values were analyzed, being beneficial in a corporate environment and how they affected the relationship with superiors. A survey revealed team characteristics and organizational citizenship factors that generate job satisfaction. The results highlighted employees' support for the company's image and cooperation between them, demonstrating a good relationship. However, problems were identified, such as members' lack of habit of expressing their ideas, indicating that improvements should be renewed. The study concludes that clear and direct communication, allowing the expression of ideas, is essential for the team's success and the company's growth.

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