A CASE STUDY ON APPLYING USER EXPERIENCE IN PRODUCTION PHASE SOFTWARE
DOI:
https://doi.org/10.31510/infa.v21i1.1878Keywords:
User Experience, Usability, Production phaseAbstract
User Experience (UX) is a field of study that seeks to develop products considering what the user feels when interacting with them. Despite its great importance, there are numerous cases of systems developed without this concern, resulting in great challenges for the company that decides to implement UX in the production phase. The objective of this article is to study the case of a company that started to invest in User Experience with a product already consolidated in the market, focusing especially on the usability facet present in Morville's UX honeycomb (2004). At the end of this article, it will be possible to observe the processes carried out by the company, how the responsible team dealt with the challenges, and what improvements were made to their product.
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