A CASE STUDY ON APPLYING USER EXPERIENCE IN PRODUCTION PHASE SOFTWARE
DOI:
https://doi.org/10.31510/infa.v21i1.1878Keywords:
User Experience, Usability, Production phaseAbstract
User Experience (UX) is a field of study that seeks to develop products considering what the user feels when interacting with them. Despite its great importance, there are numerous cases of systems developed without this concern, resulting in great challenges for the company that decides to implement UX in the production phase. The objective of this article is to study the case of a company that started to invest in User Experience with a product already consolidated in the market, focusing especially on the usability facet present in Morville's UX honeycomb (2004). At the end of this article, it will be possible to observe the processes carried out by the company, how the responsible team dealt with the challenges, and what improvements were made to their product.
Downloads
References
Design Council, Framework for Innovation. Disponível em: <https://www.designcouncil.org.uk/our-resources/framework-for-innovation>. c2024. Acesso em: 30 jun. 2024.
DINO (2023). Carreira de UX Design ganha força no Brasil. Terra. Disponível em: <https://www.terra.com.br/noticias/carreira-de-ux-design-ganha-forca-no-brasil,cc3477ec4b0a1b0cdb7bd41879f3d390md2dva97.html>. Acesso em: 25 jun. 2024.
FITZPATRICK, Rob. O Teste da Mãe: Como conversar com clientes e descobrir se sua ideia é boa, mesmo com todos mentindo para você. Publicação independente, 2019.
LOWDERMILK, Travis. Design centrado no usuário. O’Reilly novatec. 2013.
MORVILLE, Peter. User Experience Design. Semantic Studios, 21 jun. 2004. Disponível
em: <https://semanticstudios.com/user_experience_design/>. Acesso em: 29 fev. 2024.
NEUSESSER, Tim. Crossfunctional Collabotarion: Challenges and Straategies for Success. Nielsen Norman Group. Disponível em: <https://www.nngroup.com/articles/ux-collaboration-challenges/>. Acesso em: 29 fev. 2024.
NIELSEN, Jakob. 10 Usability Heuristics for User Interface Design. Nielsen Norman Group. Disponível em <https://www.nngroup.com/articles/ten-usability-heuristics/>. Acesso em: 30 jun. 2024.
NIELSEN, Jakob. Usability 101: Introduction to Usability. Nielsen Norman Group. Disponível em <https://www.nngroup.com/articles/usability-101-introduction-to-usability/>. Acesso em: 29 fev. 2024.
NORMAN, Don. NIELSEN, Jakob. The Definition of User Experience (UX). Nielsen Norman Group. Disponível em: <https://www.nngroup.com/articles/definition-user-experience/>. Acesso em: 29 fev. 2024.
Terra, Brasileiros são os que mais trocam de banco, revela pesquisa. 24 de janeiro de 2024. Disponível em: <https://www.terra.com.br/economia/brasileiros-sao-os-que-mais-trocam-de-banco-revela-pesquisa,1c5a29166f96003991fd08b04fe4da0d3z2cjgsb.html>. Acesso em: 30 jun. 2024.
YIN, Robert K. Estudo de Caso: Planejamento e Métodos. 5ª Edição. Bookman Editora, 2015.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Revista Interface Tecnológica
This work is licensed under a Creative Commons Attribution 4.0 International License.
Os direitos autorais dos artigos publicados pertencem à revista Interface Tecnológica e seguem o padrão Creative Commons (CC BY 4.0), que permite o remixe, adaptação e criação de obras derivadas do original, mesmo para fins comerciais. As novas obras devem conter menção ao(s) autor(es) nos créditos.
.jpg)
1.png)
1.png)
