Cardoso Dos Santos Silva, Tainá, and Gustavo Henrique Del Vechio. “ USE OF THE OTRS SYSTEM TO MANAGE INCIDENTS AND RAISE THE LEVEL OF SERVICES OFFERED BY COMPANIES”. Revista Interface Tecnológica, vol. 17, no. 2, Dec. 2020, pp. 44-54, https://doi.org/10.31510/infa.v17i2.860.