DE OLIVEIRA, Michele Aparecida Maciel; DE MEDEIROS, Luis Roberto. SERVICE QUALITY GAP ANALYSIS (SERVQUAL) APPLIED IN THE CUSTOMER SERVICE QUALITY PROCESS IN A METALLURGICAL FOLLOWING COMPANY. Revista Interface Tecnológica, Taquaritinga, SP, v. 19, n. 2, p. 456–465, 2022. DOI: 10.31510/infa.v19i2.1466. Disponível em: https://revista.fatectq.edu.br/interfacetecnologica/article/view/1466. Acesso em: 5 dec. 2025.