CARDOSO DOS SANTOS SILVA, Tainá; DEL VECHIO, Gustavo Henrique. USE OF THE OTRS SYSTEM TO MANAGE INCIDENTS AND RAISE THE LEVEL OF SERVICES OFFERED BY COMPANIES. Revista Interface Tecnológica, Taquaritinga, SP, v. 17, n. 2, p. 44–54, 2020. DOI: 10.31510/infa.v17i2.860. Disponível em: https://revista.fatectq.edu.br/interfacetecnologica/article/view/860. Acesso em: 5 dec. 2025.