Vitória Fioretti Lemos, M. and Fernando Terazzi, L. 2025. PROPOSAL FOR IMPROVEMENT IN THE SERVICE AND PREPARATION PROCESS IN AN ICE CREAM SHOP USING SIMULATION WITH ARENA SOFTWARE. Revista Interface Tecnológica. 22, 1 (Oct. 2025), 494–505. DOI:https://doi.org/10.31510/infa.v22i1.2158.